Privacy Policy

URBANIS is the trading name used by Demenashe e Rabinovich, Lda., company number 518 355 462, holder of Portuguese real-estate mediation licence AMI 24596, with registered office at Rua do Campo Lindo, no. 340, 2nd Floor, 4200-144 Porto, and a public office at Rua Dr. António dos Santos, no. 131, Cais 643, 4425-072 Porto.

For the purposes of the General Data Protection Regulation ("GDPR"), Demenashe e Rabinovich, Lda. is the controller of the personal data collected through its websites.

Email: geral@urbanispt.com
Telephone/WhatsApp: +351 935 692 810
Website: https://imoveis.urbanispt.pt/

This Policy explains how we process personal data collected through URBANIS’s Urbanis Imóveis website (https://imoveis.urbanispt.pt/) (the "website"). It does not cover data received from consultants, agents or partners outside the website, nor processing carried out by third-party websites that may be linked from this site.

None of this website's forms send data directly to an Urbanis server: each form builds a pre-filled WhatsApp message or email, which is only sent if you choose to open and send it (see section 8). From that point on, the data is also processed by WhatsApp (Meta) or by your email provider.

Depending on the form you use, we may process:

• first name and surname
• email address and telephone number
• message, subject and selected department or area
• location or address you voluntarily provide
• parameters associated with the source of your enquiry (UTM)
• the date, time and time zone of submission
• technical data normally transmitted when connecting to a website, including your IP address and basic browser or device information
• if you consent under the "Analytics" category, data about how you use the website (for example, pages visited, clicks, scrolling and mouse movements, visit duration and source, cookie identifiers and approximate location)

We do not request identity documents, immigration data or special categories of personal data through these forms.

We use your personal data to:

• respond to your messages and enquiries, and take any pre-contractual steps you request, based on our legitimate interest in managing the enquiries we receive and, where applicable, on the fact that those steps were requested by you
• provide and coordinate the services you request, based on pre-contractual steps or on the performance of a contract, as applicable
• keep this website secure and prevent misuse, based on our legitimate interest
• analyse, on a statistical basis, how the website is used and improve its operation and content, through Google Analytics 4 and Microsoft Clarity, based on your consent
• comply with legal obligations to which we are subject
• send you information about other URBANIS projects and properties, by telephone, SMS, WhatsApp or email, based on your consent (optional, which you may withdraw at any time)

No. However, fields marked as mandatory on the forms are necessary for us to receive and process your request; if you do not provide them, we may be unable to respond to you or provide the requested service.

We use localStorage to store, on your own device, your consent choice and, where applicable, a temporary contact-form draft that is not sent to us unless you submit the form. Details of each technology, its purpose and duration are set out in our Cookie Policy.

If you consent under the "Analytics" category, we load Google Analytics 4 and Microsoft Clarity, which help us understand how the website is used. Microsoft Clarity records how you interact with the pages (for example, clicks, scrolling and mouse movements) to produce heatmaps and session replays; Microsoft Clarity is configured not to collect the content entered into form fields. Without your consent, none of these tools is loaded. You may change or withdraw your consent at any time, with effect for the future, through the cookie settings available on the website.

This page does not use Google reCAPTCHA.

Your data may be accessed by duly authorised URBANIS staff, in the performance of their duties.

We use service providers that may process personal data on our behalf and in accordance with our instructions, under agreements that include, where applicable, the terms required by Article 28 GDPR, namely: Google Ireland Limited, which provides the email service (Google Workspace) for geral@urbanispt.com; and Vercel Inc., which provides website hosting, deployment and technical infrastructure.

If you consent under the "Analytics" category (section 7), browsing data is also processed by Google Ireland Limited (Google Analytics 4) and Microsoft Ireland Operations Limited (Microsoft Clarity).

Google and Microsoft belong to groups headquartered in the United States, so data processed through their services (section 8) may be transferred to, or accessed from, the US. These transfers are based on the European Commission’s adequacy decision on the EU-US Data Privacy Framework, under which Google LLC and Microsoft Corporation are certified, and, where applicable, on standard contractual clauses approved by the European Commission. Where other providers referred to in section 8 process personal data outside the European Economic Area, we will apply the transfer mechanism required by the GDPR for the country and recipient concerned, namely a European Commission adequacy decision or appropriate safeguards under Article 46 GDPR, such as standard contractual clauses approved by the European Commission. You may request information about the applicable transfer mechanism and safeguards at geral@urbanispt.com.

The forms on this website do not save your data to an Urbanis server: each form builds a pre-filled WhatsApp message or email, which is only sent if you choose to open and send it. We do not set a retention period here for that content, because we do not store it; it is the WhatsApp conversation or the email, and your own copy, that are kept, under the terms of those platforms. If that contact leads to a relationship with us through another Urbanis system, the legal and contractual periods applicable to that relationship apply, which may exceed two years.

Analytics data is retained in Google Analytics for up to 14 months and in Microsoft Clarity for up to 9 months. Data used for session replays is generally retained for 30 days, although marked replays may be retained for up to 9 months.

Preferences stored in your browser follow the periods set out in our Cookie Policy.

We adopt reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful use, loss, alteration or destruction. However, no website or transmission method can guarantee absolute security.

You may request access to your personal data, its rectification or erasure, restriction of processing, data portability and objection to certain processing. Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing already carried out.

The exercise of these rights may be subject to the limits and conditions provided by law. You may exercise them by writing to geral@urbanispt.com; we may ask you for additional information to confirm your identity.

Request deletion of your data

If you believe your personal data has not been handled properly, you may lodge a complaint with the Portuguese Data Protection Authority (CNPD), without prejudice to any other administrative or judicial remedy.

The main image on the homepage and the featured images on the three highlighted property cards are generated with artificial intelligence and are for illustration only; they do not represent any real property and are not photographs (Regulation (EU) 2024/1689, art. 50). The other property cards and galleries show a "Photography coming soon" notice instead of any image, until real photography is available. The rest of this website's text and content belongs to Urbanis and is protected by copyright; it may not be reproduced without permission.

We aim to meet the WCAG 2.1 guidelines (level AA): keyboard navigation, visible focus, text alternatives for images and sufficient contrast. Our accessibility statement describes what we have already checked. If you find a barrier, please tell us at geral@urbanispt.com.

We may update this policy; the date at the top shows the version in force.